Structured induction that supports your practice systems.
Designed to help practices train non-clinical staff, reinforce local procedures and retain a clear completion record.
Supports staff-training evidence
Relevant content can support parts of F4 – Induction, training and supporting performance, including role boundaries, person-centred communication and escalation. It does not cover every F4 requirement.
Local-policy ready
Use the course alongside your own procedures, supervision, emergency contacts and role-specific competency checks.
Named completion record
A dated certificate is issued after the learner completes the course and passes the final assessment.
Training that supports documented induction.
Urgent-cue recognition & escalation
Reinforces recognition, immediate escalation and non-clinical role boundaries at first contact.
Privacy & information security
Reinforces privacy, confidentiality, identity checks and safer information handling.
Billing & Medicare
Introduces front-desk billing communication, fee transparency and when to ask for help.
Infection control
Introduces front-desk infection-prevention responsibilities and when to follow local procedures or escalate.
Important: This is non-accredited professional development. GP Staff Academy is not endorsed by or affiliated with the RACGP, and course completion does not guarantee practice accreditation. Practices remain responsible for current local policies, supervision and accreditation evidence. This page draws on the published RACGP Standards for general practices (6th edition). At the time of review, the National General Practice Accreditation Scheme still names the 5th edition for accreditation and transition timing has not yet been issued; confirm the edition and timing with your accrediting agency.
Structured learning. Clear evidence.
Give reception staff a consistent foundation, then verify local competence through your own supervision and procedures.