The 3-year-old Healthy Kids Check: a guide for GP teams
A practical guide to preparing your GP team for the 3-year-old Medicare Healthy Kids Check: bookings, staff roles, templates, handover and training.
Practical support for your front desk
Free guides for Australian GP reception staff and practice managers. Find help with induction, patient communication, privacy and billing, then adapt the tools to your practice’s approved procedures.
Printable induction checklist
Plan a new receptionist’s first day, supervised practice and local competency checks.
Open the free checklistTelephone message template
Use a clear structure for administrative messages, handover and follow-up.
Open the free templateEveryday infection prevention — free short course
Practise everyday decisions about hands, arrivals, rooms, waste concerns and escalation. Three short lessons and a nine-question check; allow about 25–35 minutes.
Explore the short courseNeed the wider reprocessing scope?
The separate full infection-prevention course also covers clinical waste and reprocessing readiness. Choose the scope relevant to your responsibilities.
Explore the full course-
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Medical Receptionist Telephone Message Template
A free, practical telephone message template for Australian general practices, with two fictional examples and prompts for privacy, safe contact and follow-up ownership.
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GP Receptionist Training Online: What Actually Works
How to combine online GP reception training with protected learning time and supervised practice, so course completion becomes part of a practical induction plan.
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New Medical Receptionist Induction Checklist for GP Clinics
A practical Australian GP receptionist induction checklist covering pre-start access, safety, privacy, patient identification, billing supervision and competency sign-off.
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Medical Receptionist Interview Questions for Australian GP Practices
Practical medical receptionist interview questions for Australian GP practices, with answer indicators, fair-hiring safeguards and realistic front-desk scenarios.
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Medical Receptionist Duties in Australia: The Complete Guide
A practical guide to medical receptionist duties in Australian GP clinics, including patient identification, appointments, Medicare workflows, privacy and safe escalation.
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Medical Receptionist Course in Australia: How to Choose
A practical guide to choosing a medical receptionist course in Australia, including what the role involves, what quality training covers and how accredited and short courses differ.
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Organising Reception Training Evidence for RACGP Accreditation
The RACGP Standards do not ask for a qualification. They ask for proof. Here is the evidence that holds up for non-clinical staff.
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How Long Does It Take to Train a Medical Receptionist?
A staged approach to GP receptionist induction, supervised practice and competency checks, with timing adapted to the learner and practice.
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What a Medical Receptionist Needs to Know on Day One
The six things that have to be in a new medical receptionist’s head by the end of day one, with the exact scripts to use.
