Bulk Billing Consent at the Front Desk: The 2026 Rules
From 1 July 2026, bulk billing assignment of benefit must be informed, recorded and kept for two years. The front-desk workflow, scripts and edge cases.
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Enduring Assignment of Benefit: What Reception Needs to Know
Medicare assignment of benefit rules changed on 1 July 2026, and eligible patients can now give enduring (standing) bulk billing consent. What the July 2026 guidance means for GP reception teams.
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What Can a Medical Receptionist Say on the Phone?
Confirming an appointment to the wrong caller can breach the Privacy Act. Five phone situations every GP receptionist must handle correctly.
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GP Reception Emergency Calls: Recognise, Escalate, Stay Connected
How non-clinical reception staff can recognise and escalate a medical emergency on the phone — without diagnosing.
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How to Train a New Medical Receptionist
A practical induction sequence combining structured learning, local shadowing, supervised practice and competency checks for Australian GP receptionists.