Comprehensive GP Receptionist Certificate
$20.00
Online GP receptionist training created from Australian general-practice experience and reviewed against current first-party guidance.
A Welcome lesson plus 10 self-paced instructional modules (Module 0–9) provide 91 topics covering emergency escalation, patient identity, privacy, billing integrity, referrals, terminology and infection prevention. The course includes 13 embedded knowledge checks and finishes with a 16-question final knowledge assessment and a named completion certificate.
$20 per learner including GST. Allow approximately 5–7 hours for a careful first completion; actual time varies. Twelve months’ access. No subscription. Nine individual tools plus one compiled toolkit. Local induction and workplace competency assessment remain the employing practice’s responsibility.
Buying for a staff member or team? Arrange their learner accounts before checkout. View the full course details and free sample.
Description
What your new starter learns
The Comprehensive GP Receptionist Certificate is a self-paced online course for new and existing general-practice reception staff. It provides a consistent safety and workflow foundation before supervised local induction, shadowing and competency assessment.
The course comprises a Welcome lesson plus 10 instructional modules (Module 0–9), 91 topics, 13 embedded knowledge checks and one 16-question final assessment. Allow approximately 5–7 hours for a careful first completion; actual time varies, and access lasts 12 months.
Welcome + 10 instructional modules
- Module 0 — Your First Day: what the role really involves and how a practice runs.
- Module 1 — Clinical Safety & Emergency Escalation: recognising urgent cues and activating the practice’s approved response.
- Module 2 — Patient Identity & Record Integrity: creating records correctly and avoiding duplicates.
- Module 3 — Privacy, Consent & AI Governance: confidentiality, consent, secure handling, phishing and responsible AI use.
- Module 4 — Psychosocial Safety & De-escalation: de-escalation and incident reporting.
- Module 5 — Billing Integrity: bulk billing, assignment of benefit, gap-payment communication, DVA pathways and safe claim escalation.
- Module 6 — Referrals & Follow-up: safe referral processing, outbox troubleshooting, address-book checks and follow-up.
- Module 7 — Medical Terminology for Safe Escalation: recognising and recording cues accurately without diagnosing.
- Module 8 — Infection Prevention & Cold Chain: vaccine storage and breach procedure.
- Module 9 — Integration & Final Assessment: integration scenarios, a 16-question final knowledge assessment and named completion certificate.
What is included
- A Welcome lesson plus 10 self-paced instructional modules your staff member can work through around the roster
- Nine individual learner tools plus one compiled toolkit to localise before workplace use
- A named completion certificate for the learner’s training record
- Reviewed against current Australian first-party guidance, with relevant local-policy and supervision boundaries stated throughout
- A 14-day refund if it is not the right fit
Enrolling a team
Receptionist training is $20 per learner including GST. Each learner needs their own account for course access and their named certificate. Contact us before checkout for help enrolling staff.
